Shipping Policy

1. Shipping Areas

We currently ship to the following countries: United States (USA) and Canada.

2. Shipping Costs

Shipping costs are calculated at checkout and depend on the destination. Typically between USD 5 – 12.

Please note that any **customs duties, import taxes, or additional fees** are not included in the shipping costs and will be the responsibility of the customer. These fees vary depending on the destination country and are collected by the customs office or delivery service at the time of delivery.

3. Delivery Time

Our products are shipped directly from our production partner via dropshipping. Average delivery time is 5 to 10 business days depending on the location.

Delivery times may be affected by factors such as customs processing, peak seasons, and other unforeseen delays. We always strive to ensure timely delivery, but we cannot guarantee delivery times.

4. Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track the status of your shipment online through the provided link.

5. Returns

If you wish to return an item, please contact us at info@floya-skin.com before returning any products. For more details, please refer to our Cancellation Policy.

Please note that customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of the item.