Privacy policy
1. Responsible Entity
Floya Skin is a brand operated by a private individual (natural person).
Responsible person:
Chiara Moraschini
Ermelgasse 18
5707 Seengen
Switzerland
Email: info@floya-skin.com
2. General Information
The protection of your personal data is very important to us. We process your personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
3. Data We Collect
When you visit or use our website, we may collect the following categories of personal data:
- Contact information (name, email address, shipping and billing address)
- Order and transaction data
- Payment status and confirmation (no full payment card details)
- Technical data (IP address, browser type, device information, date and time of access)
- Communication data (emails, contact forms, chat messages via Shopify Inbox)
- Marketing and usage data (cookie and tracking data, where consent is given)
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract (order processing, delivery, customer support)
- Your consent (newsletter, marketing cookies, tracking tools)
- Legitimate interests (operation, security and improvement of our website)
- Compliance with legal obligations
5. Shopify as Platform Provider
Our online store is hosted on Shopify Inc. Shopify processes personal data on our behalf as a data processor. Data may be stored and processed on servers located in Canada and the United States.
Shopify uses appropriate safeguards, including standard contractual clauses, to ensure an adequate level of data protection for international data transfers.
6. Payment Processing
Payments are processed through Shopify Payments and PayPal. These payment providers process personal data independently as separate data controllers in accordance with their own privacy policies.
We only receive information necessary to confirm payment and process your order.
7. Newsletter & Marketing Communications
If you subscribe to our newsletter, we will process your email address based on your explicit consent. Subscription follows a double opt-in procedure. You may unsubscribe at any time via the link provided in each newsletter or by contacting us directly.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve our website. Marketing and analytics cookies (such as Meta/Facebook Pixel, TikTok Pixel, and Shopify Analytics) are used only with your prior consent.
You can withdraw or change your consent at any time via the cookie settings on our website. Data collected through tracking technologies may be transferred to servers in the United States.
9. Data Retention
We store personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or until you withdraw your consent.
10. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Withdraw consent at any time
- Request data portability, where applicable
11. Supervisory Authority
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the competent data protection authority in Switzerland.
12. Contact
For any questions regarding this privacy policy or the processing of your personal data, please contact us at: info@floya-skin.com